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Vertical Markets: Unattended Kiosks |
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Author Malcolm Gladwell describes a “tipping point” as the moment when an idea, trend, or social behavior spreads like wildfire. In the electronic payments world, unattended or self-service kiosks are embarking on that magical moment as consumers increasingly require on-demand payment options that didn’t exist a few years ago. Savvy ISOs and acquirers would be wise to start planning now to take advantage of the boom ahead.
From airport check-in stands and e-commerce via smartphones to electronic voice attendants, store checkout systems, and DVD kiosks, self-service has become integral to our daily lives and has contributed to a significant cultural shift in consumer behavior. Never before in our history has the tried-and-true phrase “time is money” resonated with such authority. In fact, for 2008, Time magazine declared self-service one of the 10 ideas changing the world.
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